Shipping Policy

At Velmore.in, we aim to make your shopping experience simple, reliable, and convenient. We deliver products across India through trusted shipping and logistics partners.

Please review the following Shipping Policy before placing an order.

1. Shipping Availability

Velmore.in currently offers shipping to eligible locations across India.

Delivery availability may depend on the customer's:

• PIN code

• Location

• Product category

• Product availability

• Courier service coverage

If delivery is not available to a particular location, the customer may be informed during checkout or before order processing.

2. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days.

Processing time may take longer during:

• Sales and promotional events

• Festivals and holidays

• High order volumes

• Product restocking

• Operational or logistics disruptions

Order processing time is separate from shipping and delivery time.

3. Estimated Delivery Time

After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times may vary based on:

• Customer location

• PIN code

• Courier availability

• Weather conditions

• Public holidays

• Local restrictions

• Operational delays

• Product or supplier location

The estimated delivery date shown at checkout or provided after dispatch should be considered an estimate rather than a guaranteed delivery deadline.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

From time to time, Velmore.in may offer:

• Free shipping

• Promotional shipping discounts

• Free shipping on selected products

• Free shipping above a specific order value

Promotional shipping offers may have additional conditions and may not apply to every product or location.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Depending on the courier service, tracking information may take some time to become active after dispatch.

Customers can use the provided tracking information to check the current status of their shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts if the customer is unavailable.

To avoid delivery delays, customers should provide:

• Correct name

• Complete delivery address

• Valid phone number

• Correct PIN code

Customers should also remain available to receive the shipment when possible.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information during checkout.

Velmore.in is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect address

• Incomplete address

• Incorrect PIN code

• Incorrect phone number

• Customer unavailability

• Failure to respond to the courier

If an order is returned to us because of incorrect information provided by the customer, additional shipping charges may apply for re-delivery, where available.

8. Delayed Shipments

Although we work with logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible reasons include:

• Weather conditions

• Natural events

• Courier network issues

• High shipment volumes

• Public holidays

• Transportation disruptions

• Remote-area delivery limitations

• Government or local restrictions

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

9. Lost or Damaged Shipments

If your package appears damaged at the time of delivery, please document the condition of the package and contact Velmore.in as soon as possible.

If a shipment is reported as lost, delayed, or incorrectly delivered, we may coordinate with the relevant courier or logistics partner to investigate the issue.

Resolution will depend on the investigation and applicable shipping conditions.

10. Wrong or Damaged Product

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

For faster assistance, provide:

• Order number

• Product details

• Clear photographs

• Video, where applicable

• Images of the package and shipping label

After verification, we may provide a replacement, exchange, refund, or another appropriate resolution according to our Return Policy.

11. Multiple Products in One Order

If an order contains multiple products, the items may be shipped together or separately depending on product availability, fulfillment location, supplier, and logistics arrangements.

In such cases, customers may receive multiple packages or separate tracking details.

This does not necessarily indicate that any item is missing from the order.

12. Products from Different Locations

Because Velmore.in offers products across multiple categories, certain products may be fulfilled from different locations or fulfillment partners.

As a result, delivery times may vary between products in the same order.

The applicable estimated delivery information will depend on the product and destination.

13. Cash on Delivery

Where Cash on Delivery (COD) is available, the option will be displayed during checkout for eligible products and delivery locations.

COD availability may depend on:

• PIN code

• Product

• Order value

• Courier availability

• Customer location

COD orders may be subject to additional verification before dispatch.

14. Refused or Undelivered Orders

If a customer refuses delivery or an order cannot be delivered because of incorrect information, repeated delivery failure, or customer unavailability, the shipment may be returned to the sender.

A refund, if applicable, will be processed according to our Return and Cancellation Policy.

Additional shipping or handling charges may apply in certain circumstances.

15. Delivery to Remote Locations

Some remote or difficult-to-service locations may require additional delivery time.

Courier coverage and delivery timelines can vary by PIN code.

If a location is not serviceable, we may contact the customer or cancel the order and process the applicable refund.

16. Shipping Policy Updates

Velmore.in reserves the right to update or modify this Shipping Policy when necessary.

Changes may be made due to:

• Logistics requirements

• Courier partner changes

• Business operations

• New delivery services

• Product category changes

• Applicable legal or regulatory requirements

The latest version published on this page will apply to future orders.

17. Contact Us

If you have questions regarding shipping, delivery, tracking, delays, or your order, please contact the Velmore.in Customer Support Team through the contact details available on our website.

When contacting us about an existing order, please provide your order number so that we can assist you more efficiently.

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